Frequently asked Asked Questions

Here you will find answers to some of the questions asked by other customers frequently. 



Do you require a deposit?
Yes, we do require a 50% deposit of the quoted amount at the time of booking.
What payment method do you accept?

We accept Debit, Credit, Email Money Transfers, and Cash.

What are your payment terms ?
We normally take a 50% deposit at the time of booking and the remaining 50% is due after we have collected the contents.
Are there any hidden fees?
No, there are no hidden fees. We pride ourselves on offering transparent pricing.
Packing and Supplies
Do you offer packing services?

Yes, we provide both full packing and partial packing services. Our team is trained to handle your items with care.  

Can I purchase packing supplies from you?
Yes, we can sell you moving supplies.
How should I pack fragile items?
When packing fragile items, follow these steps to ensure their safety: 1) Choose the Right Box: Start with a sturdy, undamaged box. Double-walled boxes offer extra protection for especially delicate items. 2) Provide Ample Cushioning: Use bubble wrap, foam peanuts, or crumpled newspaper to line the bottom of the box. This cushioning layer should be several inches thick. 3) Wrap Each Item Individually: Wrap each fragile item separately with bubble wrap or packing paper. Secure the wrap with packing tape. For items like glassware or dishes, fill any hollow spaces (like the inside of a cup) with crumpled paper. 4) Avoid Overpacking: Don’t overload the box. Heavy boxes are more likely to be dropped or mishandled. 5) Layer Appropriately: Place heavier items at the bottom and lighter, more delicate items on top. Separate layers with cardboard dividers or cushioning material. 6) Fill Empty Spaces: Use foam peanuts, crumpled paper, or other packing materials to fill in any gaps, ensuring items can’t shift around during the move. 7) Seal and Label: Close the box and seal all edges with packing tape. Clearly label the box as “FRAGILE” on multiple sides and indicate which side is up. 8) Store Safely: When loading the moving truck or storage area, ensure that fragile boxes aren’t placed under heavy items and are kept away from potential hazards.
What items can't be moved by the company?

For safety reasons, we can’t transport hazardous materials, perishables, plants, pets, and some personal items. A detailed list is available upon request.

Are my belongings insured during the move?

Yes, basic liability coverage is included. However, we also offer additional valuation coverage for added protection. Please discuss with our representative for more details.

Section 4

Can I pack my own belongings?

Absolutely! If you choose to pack on your own, we can even provide packing materials at a cost.

Do you dismantle and reassemble furniture?

Yes, our team can disassemble and reassemble standard furniture. Please inform us in advance if you have any unique or particularly large items.


Are you the same company as Long Distance Movers in Britain?
Yes, we originally started in the UK, and have now started operations in Canada starting from Ontario. We are also separately incorporated in Canada to comply with local laws.
Where are you based ?
We are based in the Greater Toronto Area, and we can take you anywhere to and from the Greater Toronto Area.   
Do you move specialty items like pianos or antiques?

Yes, we have experts trained to move special items. Please inform us in advance so we can make the necessary arrangements.